Privacy Policy

This Privacy Policy explains how Zaffrani Glow ("we", "us", "our"), the operator of the website Zaffraniglow.shop, collects, uses and protects your personal information when you visit our website or place an order for our products in Pakistan. By using our website, you agree to the practices described below.

1. Information we collect

We collect only the information we need to serve you:

• Order details: your name, mobile number, delivery address, city, email address (if provided) and the products you order.
• Communication details: messages you send through our contact form or other channels, including any photos or videos you share when reporting a delivery problem.
• Technical details: your IP address, browser type, device type, pages viewed and the time of your visit, collected automatically through cookies and similar technologies.
• Newsletter details: your email address, if you subscribe to our mailing list.

Because we offer Cash on Delivery, we do not collect or store any debit card, credit card or bank account details on our website.

2. How we use your information

• To process, confirm and deliver your Cash on Delivery orders, including contacting you by phone call, SMS or WhatsApp to verify your order and delivery address.
• To arrange delivery with our courier partners and keep you updated about your parcel.
• To answer your questions and handle complaints, returns and replacements.
• To prevent fake orders, fraud and misuse of our website.
• To improve our website, products and customer service.
• To send you offers and news about Zaffrani Glow, only if you have agreed to receive them. You can opt out at any time.

3. Who we share your information with

We do not sell or rent your personal information. We share it only with trusted parties who help us run the store, and only as much as is needed:

• Shopify, the platform that hosts our website and processes our orders.
• Courier and delivery companies, who need your name, phone number and address to deliver your parcel.
• Analytics and advertising providers, who help us understand how visitors use our website.
• Authorities, where we are required to do so by law or to protect our legal rights.

4. Cookies

Our website uses cookies to keep your shopping cart working, remember your preferences and understand how the website is used. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart, may not work properly without them.

5. Data security and retention

Our website is served over a secure (HTTPS) connection and your order information is stored on Shopify's secure systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your order information for as long as needed to fulfil your order, handle returns and meet our legal and accounting obligations, and then delete or anonymise it.

6. Your choices and rights

You may ask us at any time to show you the personal information we hold about you, correct it, or delete it (unless we must keep it by law). You may also unsubscribe from marketing messages using the link in any email or by telling us directly. To make a request, please use our Contact page and we will respond as soon as possible.

7. Children

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has given us personal information, please contact us and we will delete it.

8. Third-party links

Our website may contain links to other websites such as social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated. Continuing to use our website after a change means you accept the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach us through our Contact page.